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Customer Care
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Customer Care |  |
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Placing an Order Ordering Pole-Kat golf equipment and accessories online is a quick and easy process. Pole-Kat provides you with two ways to shop:
Safe Shopping & Security Your credit card is completely safe when you shop online with Pole-Kat. We have made security a priority for our shoppers. All orders are transmitted with 128bit encryption to our secure server that protects your information against misuse. Privacy Pole-Kat treats all customer information as strictly confidential. We do not share, trade or sell email or other information to any third party. Payment Methods Pole-Kat Golf accepts major credit cards in the form of Visa, MasterCard, American Express and Discover. We will also accept cashiers check, money orders and checks. All orders paid for by check will be held for 10 business days, or until the check has cleared. NO COD ORDERS WILL BE PROCESSED. Shipping
& Taxes Because Pole-Kat Golf operates a retail establishment in the state of Florida, we are required by law to charge a 6% sales tax, merchandise only, on any orders that are delivered inside the state of Florida. Those orders placed and delivered outside Florida will not be charged sales tax. Whenever possible, we ship orders via United Parcel Service (UPS). Most orders are shipping within 48 hours of on-line placement. Custom orders will be shipped within 5 business days of order placement. Our on-line shopping system will automatically apply shipping rates based on your product ordered, location, and method of choice. Returns Pole-Kat Golf wants you to be completely
satisfied with your purchase, and offers a 30-day return policy. The original packaging and materials must accompany items returned. ONLY NEW EQUIPMENT IS ELIGIBLE FOR RETURN. All returns will be subject to inspection before credit is issued. Only the purchase price of the equipment is eligible for refund. CUSTOM ORDERS, SPECIAL NON-STOCK ORDERS AND CLOSEOUTS ARE NON-RETURNABLE. If you need to return an item contact Pole-Kat Golf by phone or email and request a RA Number (Return Authorization). Return shipping charges are the responsibility of the buyer, and we recommend that you insure the package when shipping. Warranty Pole-Kat Golf is proud to offer a limited Lifetime Warranty. This warranty covers any defects in materials or workmanship on the shafts and club heads. This warranty is non-transferable and is valid only for the original purchaser. Pole-Kat Golf is not responsible for deterioration of the product due to abuse, accidental damage or improper handling. The warranty does not cover any damage caused by alterations, adjustments or repairs made by any unauthorized persons. If you need to return an item contact Pole-Kat Golf by phone or email and request a RA Number (Return Authorization). Return shipping charges are the responsibility of the buyer. Pole-Kat Golf will repair the product and return it at our expense. Phone Orders Pole-Kat accepts phone orders call 239-936-7977. International Orders Pole-Kat accepts International orders, call 239-936-7977.
Use the Currency Convertor to determine your order total in various currency values. Contact Us With over 15 years in business, Pole-Kat Golf has been dedicated to customer satisfaction. When you contact us you can expect a quick reply, accurate information and a feeling of dealing with a business that cares. Corporate Headquarters: Pole-Kat Golf 4101 Colonial Blvd. Ft. Myers, FL 33912 Customer Service Hours: (EST) Monday – Friday 9:00am – 6:00pm Saturday 10:00am – 3:00pm By Email: Sales & Customer Service: info@polekatgolf.com V.P. Sales Jason Walden: jwalden@polekatgolf.com V.P. Operations Brian Terski: bterski@polekatgolf.com Chairman; Tom Veratti Sr.: tveratti@polekatgolf.com By Fax: 239-936-8021 By Phone: 239-936-7977 Sales & Customer Service ext. 228 Factory Outlet Store ext. 222 |
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